IS MY ORDER INSURED?
The Glow Brand insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receiving that you are accepting a damaged box. In case you need further help, please write us an email at firstname.lastname@example.org
CAN I CHANGE MY ORDER AFTER I PLACED THE ORDER?
For technical reasons, it is not possible to change your order once it has been shipped. We therefore ask you to please check your shopping bag carefully before finalizing your order.
Please contact our Customer Service via email at email@example.com directly for the cancellation of individual items or complete orders (prior to 4pm of the date of order).
HOW DO I KNOW WHERE MY ORDER IS?
Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number.
You can still track your orders here
HOW CAN I RETURN AN ORDER?
All items purchased on The Glow Brand Online Store can be returned within 10 days. Late returns outside of this timeframe may only be accepted at the discretion of The Glow Brand.
We cannot accept items that have been worn and used beyond being tried on.
Goods are classified as faulty if they have been received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Un-opened packages: Please return immediately the package with the DHL courier on delivery.
The Glow Brand will notify you by email to confirm the return of the parcel.
Opened packages: Once the package has been opened and a return of goods is desired please visit the “Package returns” site on the shop webpage www.theglowbrand.com and complete the data required. The Glow Brand will notify you by email to confirm the return of the parcel.
Please feel free to call +49 170 120 7935 if you have further questions or face any issues.
WHEN WILL I GET MY MONEY BACK?
Once your return has been checked and processed by our warehouse you will be notified by e-mail. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to 10 working days to appear on your bank statement, depending on your bank.
Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologise for any inconvenience this may cause.